Call Center

Centralized unit used with the purpose of transmitting (Outbound)

and receiving (Inbound) a large volume of phone calls ..

Benefits of a Call Center structure are:
  • Targeting a large volume of debtors
  • Centralized unit for inbound calls
  • Skip Tracing activities
  • Optimize timeframe for calling debtors – from 08:00-20:00 including Saturdays
  • Simplify implementation of new technologies and process
  • Better cost control
Call Center instruments:
  • Dialer machine for maximum coverage of the outbound calls
  • Routing techniques for ensure maximum coverage of the inbound calls
  • SMS platforms for transmitting important and personalized messages to the debtors
  • IVR machine for certain categories of debtors