Services

Call Center

Centralized unit used with the purpose of transmitting (Outbound) and receiving (Inbound) a large volume of phone calls . Benefits of a Call Center structure are:
  • Targeting a large volume of debtors
  • Centralized unit for inbound calls...

Read more


Field Collection

Regional units used with the purpose of performing Hard Collection activities. Benefits of Regional Field Collectors structure are:
  • Targeting debtors that refuse an amiable agreement in Call Center Stage and No Contact debtors...

Read more


Court Executor Enforcement

Centralized unit used with the purpose preparing, sending and monitoring the legal enforcement process. Benefits of a Legal Enforcement structure are:
  • Targeting debtors with no agreement reach in one of the two previous collection stages...

Read more


Corporate Legal Procedures

Unit responsible with Corporate clients, responsible for portfolio and individual strategies
  • Efficient recovery process for corporate portfolios;
  • Identifies and implements the most efficient solutions in order to maximize recovered amount...

Read more


Monitoring and reporting

Unit responsible with mid office and reporting activities:
  • Monitoring of all repayment schedules and agreements with debtors
  • Collecting and processing of data in order to prepare monitoring reports related with operational activity of other departments...

Read more


Real Estate Management Services

  • Sell support for collaterals in enforcement process
  • Sell assistance for any of the debtors properties
  • Maintenance Services for take over properties
  • Real Estate Management know-how

Advisory services

  • Streamlining of back end collection processes
  • Defining personalized collection strategies for portfolios
  • Consultancy on legal procedures and options to improve collected amounts during foreclosure and insolvency